Machine stopped? We find the problem – without travelling.
Describe your problem online, upload photos – and receive a sound assessment by email, usually within one working day, often the same day.
Four steps to an assessment
No phone call needed, no waiting for a call back.
Describe the problem
Machine, manufacturer, model, error code, what you have already tried – by email.
Upload photos & videos
Type plate, error message, conspicuous areas, wiring diagrams – as attachments to the same email.
Direct transmission
Your details reach us directly – no waiting for a call back.
Assessment by email
Probable cause, technical assessment and concrete next steps – often in your inbox the same day.
Well prepared instead of blind on site
The better the advance information, the more targeted the repair. The probable cause can often be narrowed down from the fault pattern and photos alone.
- Assessment of whether repair, a spare part or an upgrade makes sense
- Preparation of an on-site visit with the right material
- A second opinion when another company finds no solution
- We treat your details and images in strict confidence
Describe the problem
No detour via third-party servers – simply write to us by email. We will get back to you with an assessment, usually within one working day, often the same day. Remote diagnosis is currently free of charge. Should this change, we will inform you before processing your request – you will never incur unannounced costs.
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Important safety notice
Remote diagnosis is a technical first assessment based on your details and images. It does not replace an on-site inspection or approval for repair. Work on electrical installations may only be carried out by qualified electricians and only in a de-energised, secured state (disconnect, secure against reconnection, verify absence of voltage, earth and short-circuit, cover adjacent live parts). We cannot accept liability for damage resulting from implementation without an on-site inspection.
Right of withdrawal for distance contracts
If you use the remote diagnosis as a consumer (not as a business), you have a 14-day right of withdrawal without giving reasons. The period begins on the day the contract is concluded. As long as we offer remote diagnosis free of charge, a withdrawal gives rise to no payment claims on our part.
To exercise your right of withdrawal, you must inform us (Mechatronik Flucher-Zrelec, info@mechatronik-fz.at) of your decision to withdraw from the contract by means of a clear statement – e.g. by email.
As remote diagnosis is usually provided before the withdrawal period expires, we ask in the form for your express consent that we begin processing before the end of the period. Your right of withdrawal expires as soon as the service has been provided in full.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and send it to info@mechatronik-fz.at:
“I/We hereby withdraw from the contract concluded by me/us for the provision of the following service: remote diagnosis. Ordered on: __. Name of consumer(s): __. Date: __.”
Prefer to write directly?
You can also simply describe your problem to us by email.